- What is your refund policy?
We offer a 100% Satisfaction Guarantee - which means we will refund your money if you are, for a valid reason, not satisfied with your order; just send them back any time within one month after receiving your order.
All possible reasons: Product damaged, product doesn't match product description, time delivery over 60 days.
- In the unlikely event that your order hasn't arrived within 60 days (due to lost mail, etc.) please contact us and we will issue a refund or resend your order. Refunds & returns will not be processed after 90 days. Thanks for understanding!
Please keep in mind you are responsible for the return shipping cost.
In the event your package is damaged during shipping, let us know right away so we can file a claim with the carrier. We will either ship you a replacement or issue a refund after the claim is granted.
- If there is damage to an item upon delivery, contact our customer service immediately at firstname.lastname@example.org .
- Pack the item securely. Please provide your order number, first and last name, phone number and email address.
- For your protection, we recommend that you use a shipping method that provides insurance and tracking services from providers such as UPS, FedEx or Canada Post for your return. Ship the return package to the address indicated by our customer support.
- You can expect a refund within 7 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.
Please note that we do not accept returns if they arrive in any condition other than their original state or if they are past our 90-day return period. They will be sent back to you; if you reject that return shipment, WayMoreCreative® reserves the right to liquidate the inventory and withhold your credit. You are responsible for filing a claim with the courier if items are damaged during return shipping.